Hi all, new member here so please bare with me if naive...
A couple of firmware updates ago (to version 2.6 I think), I lost all the files on my etrex 30, which I have had since last December; the "drive" (internal storage) now appears as if it has been formatted, with only a few of the original folders and files present.
The bad thing is, I no longer have any maps on the device (to be specific, the default basemap that comes with the device), nor will Basecamp restore my -free with the purchase- 600sw.km. worth of BirdsEye imagery - of course the "Documentation" (or similar name) folder is also gone. The unit also has a dead pixel (shows red on a black background).
Garmin UK support have been appalling: after several unanswered emails, I ended up calling them and, with an attitude of "why do I even bother talking to you", their rep said they would not accept the unit back under warranty regarding a single dead pixel nor was there a way to restore the files I have lost (which as far as I'm concerned should not have gone anyway). He did offer to send me an SD card with a basemap(!) but that was four months ago and I am still waiting for it (he took my details and everything).
Other lost items include the preset profiles, page sequences etc, but I guess I can re-construct those... the unit seems to work ok other than the above.
So: does anyone have (or know where I could get) the default files on the internal storage of an etrex 30? How could I restore the BirdsEye imagery that's now lost? Should I persist and have them exchange the unit, which is still under warranty?
Any help would be very much appreciated
TIA
A couple of firmware updates ago (to version 2.6 I think), I lost all the files on my etrex 30, which I have had since last December; the "drive" (internal storage) now appears as if it has been formatted, with only a few of the original folders and files present.
The bad thing is, I no longer have any maps on the device (to be specific, the default basemap that comes with the device), nor will Basecamp restore my -free with the purchase- 600sw.km. worth of BirdsEye imagery - of course the "Documentation" (or similar name) folder is also gone. The unit also has a dead pixel (shows red on a black background).
Garmin UK support have been appalling: after several unanswered emails, I ended up calling them and, with an attitude of "why do I even bother talking to you", their rep said they would not accept the unit back under warranty regarding a single dead pixel nor was there a way to restore the files I have lost (which as far as I'm concerned should not have gone anyway). He did offer to send me an SD card with a basemap(!) but that was four months ago and I am still waiting for it (he took my details and everything).
Other lost items include the preset profiles, page sequences etc, but I guess I can re-construct those... the unit seems to work ok other than the above.
So: does anyone have (or know where I could get) the default files on the internal storage of an etrex 30? How could I restore the BirdsEye imagery that's now lost? Should I persist and have them exchange the unit, which is still under warranty?
Any help would be very much appreciated
TIA
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