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Messages - discoBizz

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GPSr Units / Re: eTrex 30 - all files lost!
« on: June 06, 2012, 08:46:00 PM »
Thanks for your replies both!

Yes, the unit is a UK unit (bought there, "lives" there and under warranty), I'm travelling at the mo, hence the different post location...

I think it's safe to say that I should not expect anything to come through from Garmin (it was back in March I was told they would send me the SD card), which is why I'm trying to sort thing out myself.

I could just ignore the issue and live with it by using alternatives offered here (kudos to all contributors!!!), but I don't think that's the point... The content I am after is not even locked or at extra cost (other than the BirdsEye images, but not bothered about those TBH)...  plus there's the dead pixel...

I've raised a fresh repair/return ticket with them yesterday to see what happens, if, as I suspect, nothing comes from it, I'll take it back to the shop and explain the situation I guess...


GPSr Units / eTrex 30 - all files lost!
« on: June 06, 2012, 08:22:33 AM »
Hi all, new member here so please bare with me if naive...

A couple of firmware updates ago (to version 2.6 I think), I lost all the files on my etrex 30, which I have had since last December; the "drive" (internal storage) now appears as if it has been formatted, with only a few of the original folders and files present.

The bad thing is, I no longer have any maps on the device (to be specific, the default basemap that comes with the device), nor will Basecamp restore my -free with the purchase- 600sw.km. worth of BirdsEye imagery - of course the "Documentation" (or similar name) folder is also gone. The unit also has a dead pixel (shows red on a black background).

Garmin UK support have been appalling: after several unanswered emails, I ended up calling them and, with an attitude of "why do I even bother talking to you", their rep said they would not accept the unit back under warranty regarding a single dead pixel nor was there a way to restore the files I have lost (which as far as I'm concerned should not have gone anyway). He did offer to send me an SD card with a basemap(!) but that was four months ago and I am still waiting for it (he took my details and everything).

Other lost items include the preset profiles, page sequences etc, but I guess I can re-construct those... the unit seems to work ok other than the above.

So: does anyone have (or know where I could get) the default files on the internal storage of an etrex 30? How could I restore the BirdsEye imagery that's now lost? Should I persist and have them exchange the unit, which is still under warranty?

Any help would be very much appreciated


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