Basecamp will not load on Vista laptop

[SLNugget]

Hi everyone, new guy here.  I have attempted to load Basecamp on my laptop running vista.
I get a message telling me I need to be running XP sp3 or higher and then the installation aborts.  Any suggestions or help appreciated.  BTW great site and forum.

Stan

[Indrid Cold]

It sounds a lot like you need to install Windows Service Pack 3 or higher.

[Boyd]

According to that link...

The latest service pack for Windows Vista is Service Pack 2 (SP2)

But make sure your version of Vista is up to date. I run Basecamp on Vista with no trouble, and so have others. You might also look at these threads on Garmin's support forum:

https://forums.garmin.com/showthread.php?t=17558
https://forums.garmin.com/showthread.php?t=26936

[Indrid Cold]

According to that link...

The latest service pack for Windows Vista is Service Pack 2 (SP2)

Yes, I thought I mentioned the "or higher" part, the error mentioned XP SP3 or higher and Vista SP2 would be higher than XPSP3. The error would seem to indicate a service pack update is needed. There isn't any other info to go on from the OP other than that.

[Boyd]

Reading posts in Garmin's support forum, there have been several users (myself included) where simply downloading and installing again fixed the problem. Before doing anything else, I would restart my computer, download Basecamp again, and see if that makes a difference.

[bandon48]

I just had this very same problem with Basecamp not loading onto Vista.  I kept getting MSI error: system failure.  I read what others had written here but finally gave up on fixing it and called Dell.  The technician updated my registry and then it loaded just fine.