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Author Topic: Finicky Dakota 20 Power Switch?  (Read 2715 times)

EagleBoy

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Finicky Dakota 20 Power Switch?
« on: January 02, 2012, 07:40:05 PM »
For some reason the power switch on my D20 (the ONLY switch  - sigh) seems to be really finicky.  Some days you have to  press it (using  a tool) in various sports until it tuerns on and other days it is fine.  Of course it is out of warranty and this is my prime season for it.  Anyone have any thoughts/ever seen this?

babj615

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Re: Finicky Dakota 20 Power Switch?
« Reply #1 on: January 02, 2012, 08:17:13 PM »
Out of warranty:

Did you call Garmin and speak nicely to them yet?

They may be interested in assisting you, even out of warranty.



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Seldom

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Re: Finicky Dakota 20 Power Switch?
« Reply #2 on: January 02, 2012, 09:07:22 PM »
Does it happen with fresh batteries as well as old ones?

Boyd

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Re: Finicky Dakota 20 Power Switch?
« Reply #3 on: January 02, 2012, 09:44:28 PM »
I agree with babj - we have seen a number of examples where Garmin stood behind their products even when the warranty had expired.

Another thought.... did you use a credit card to purchase your Dakota? Some cards offer "double your warranty" protection. For example, I know that my American Express card does that. Check with your card company.

EagleBoy

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Re: Finicky Dakota 20 Power Switch?
« Reply #4 on: January 03, 2012, 06:10:26 AM »
I'll have to check the credit card receipt to see if it is covered.  Good idea.  And I have not called Garmin, but I will (email?).  I hope they will cover it since it is a PITA to have to use a tool to turn switch power on and off.  Oh yeah, this is the same with fresh or old batteries.

babj615

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Re: Finicky Dakota 20 Power Switch?
« Reply #5 on: January 03, 2012, 06:43:15 AM »
Do not email them, you need to CALL them :)
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Boyd

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Re: Finicky Dakota 20 Power Switch?
« Reply #6 on: January 03, 2012, 07:09:19 AM »
Definitely call. You will probably find that the initial response is "sorry, it's out of warranty". But if you plead your case in a logical and friendly way they may offer to help. And if they don't, you can ask to speak with a supervisor.

EagleBoy

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Re: Finicky Dakota 20 Power Switch?
« Reply #7 on: February 27, 2012, 09:51:10 AM »
Update:  for some reason the power switch is behaving correctly now.  NO IDEA what happened.  Just thought some would like to know...

Indrid Cold

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Re: Finicky Dakota 20 Power Switch?
« Reply #8 on: February 27, 2012, 11:59:45 AM »
Do not email them, you need to CALL them :)
I don't who or when this "Myth" started but you do not need to call them, you can email them. The advantage is that you have made a "paper trail". The one time I contacted them via email they issued me an RMA on a 4 year out of warranty GPS and replaced the unit. All I paid for was freight one way.

I rate this myth BUSTED.
« Last Edit: February 27, 2012, 01:27:26 PM by Indrid Cold »

 

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