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Site Support => Site Support => Topic started by: rustyb78 on January 10, 2016, 09:12:54 PM

Title: Unable to Download
Post by: rustyb78 on January 10, 2016, 09:12:54 PM

When I click on the download link, i'm taken to the next page where the download is suppose to start.  Instead of starting a download though, I am once again taken to a page full of gibberish (i.e. ASCII characters).

Title: Re: Unable to Download
Post by: z_statman on January 11, 2016, 05:44:44 AM

Which/What DL page?

Title: Re: Unable to Download
Post by: -Oz- on January 11, 2016, 07:45:02 PM

What virus scan are you running?

Title: Re: Unable to Download
Post by: rustyb78 on January 16, 2016, 07:14:40 PM

I'm on a Mac so there's no virus scanning issues.

I'm seeing the problem on all map download pages when I select the Mac file to download.

Title: Re: Unable to Download
Post by: -Oz- on January 16, 2016, 08:19:28 PM

Sadly I don't have a mac to test but I just downloaded the Mac Arizona Topo and the tgz file downloaded fine.  What browser? Safari? Chrome? Firefox?

Title: Re: Unable to Download
Post by: rustyb78 on January 16, 2016, 08:37:25 PM

FF.

Title: Re: Unable to Download
Post by: rustyb78 on January 16, 2016, 08:55:42 PM

I changed browsers and it worked fine. 

I'm not sure why FF is having issues with the download.  I don't think it likes the tgz file type.  It wants to open it in a window instead of downloading it.

Title: Re: Unable to Download
Post by: -Oz- on January 19, 2016, 09:03:58 PM

That is odd. I am pushing people toward .zip files now since Garmin no longer automatically compresses them to .tgz. Glad you found a solution though.