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General Category => Using The Maps/Garmin Software => Topic started by: bltrout on February 20, 2011, 01:23:08 PM

Title: Base Camp SW Update
Post by: bltrout on February 20, 2011, 01:23:08 PM
I just ran BaseCamp and it auto updated the software. After SW update, the program now doesn't run with error msg: BaseCamp.exe application has failed to start because it's side-by-side configuration is incorrect"

Does anyone know what I should do fix the problem?

Thanks v much for any help!
Title: Re: Base Camp SW Update
Post by: Boyd on February 20, 2011, 01:37:41 PM
Never heard of that error.  ??? Mac or Windows version? You could start by reading Garmin's support forums here:

Mac: https://forums.garmin.com/forumdisplay.php?f=171
Win: https://forums.garmin.com/forumdisplay.php?f=179
Title: Re: Base Camp SW Update
Post by: bltrout on February 21, 2011, 11:22:59 AM
Thanks Boyd,

I went to recommended site and downloaded another copy of latest version of Base Camp SW. After some minor issues in doing this, I'm again able to run the program.

I wish there was some way to avoid the auto updates. I'm okay w/ the way software is working for me now. And I definitely don't the "look" of the update "imposed" on us a few months ago. And I would be horrified if I lost all of my hiking history now stored in BaseCamp due to some (unwanted) SW update problem.

Brent
Title: Re: Base Camp SW Update
Post by: Boyd on February 21, 2011, 11:43:09 AM
Quote from: bltrout on February 21, 2011, 11:22:59 AM
I wish there was some way to avoid the auto updates.

You never said whether you're using a Mac or a PC...

There is a way to avoid auto updates. Click Tools > Options > Software Update and uncheck "Check automatically for updates". Even if you don't do this, the program will ask if you want to perform an update before it happens.
Title: Re: Base Camp SW Update
Post by: Indrid Cold on February 21, 2011, 01:56:54 PM
Quote from: bltrout on February 21, 2011, 11:22:59 AM
And I would be horrified if I lost all of my hiking history now stored in BaseCamp due to some (unwanted) SW update problem.
Back up you data with BaseCamp's backup feature. I did a backup this morning, and restored the backup onto another computer...
Title: Re: Base Camp SW Update
Post by: dbcooper002 on March 08, 2011, 04:47:13 AM
Hi There,

I have just come up with the same "side by side configuration" message as the user above. Could someone please tell me how to overcome it. I have tried downloading Basecamp_313 and installing over the previous version hoping this would rectify the problem with no joy. I am running a PC with Vista (why did I ever leave XP!!).

Kind regards, and hoping for a speedy response from someone more knowledgeable than me,

dbcooper002
Title: Re: Base Camp SW Update
Post by: Boyd on March 08, 2011, 06:10:16 AM
I have never had any issues with Basecamp on Windows Vista (64 bit). I know that earlier versions had some issues with 32 bit Vista however. I just updated to 3.13 and everything works fine.

I suggest you use he link posted above for Garmin's Windows Basecamp forum. The software developers are very active there and are usually able to resolve user problems. https://forums.garmin.com/forumdisplay.php?f=179
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