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Well, I contacted them via phone and the dude was somewhat helpful.  According to him the NT files are too big (over 24MB) and if I mail the DVD back to them they will send out the City Navigator to me ... the one without the NT.

Still kinda ticks me off because I bought the Vista H because their site specifically stated it was compatible with the City Navigator NT.

I read on the garmin site (ya, their customer service is second to all  ) that the vista h was compatible with City Navigator NT.  So I go to load maps and the file is too big.  Some of the "free" maps I've downloaded are divided into nice 7MBish size chunks.  Is there a way I can do that with the Official maps?  That is without getting too hackish.  Reason I paid $$ for the CD is to avoid all the extra steps and splotchy performance ... now I can't use it either ...

Thanks!