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I am talking about the shaded relief from the basemap that comes with the unit, not any additional .kmz files.  What is interesting is that it did NOT show when I first bought the unit (and only had the basemaps on it...both enabled), but then DID show up when I installed a topo and the trails map from this site.  Then it just disappeared again the next day...without installing anything else or changing anything (that I know of anyway...)

And it doesn't matter the zoom setting - the shaded relief is definitely not showing.

I'll try the profile switch...that is something I haven't thought of yet. 

This just seems so silly, like it should be such an easy fix.....

I just got an etrex 20 and I'm doing my best to figure it out (as I am rather computer stupid...).  But one thing I simply cannot figure out is why sometimes it shows the relief map, sometimes it's just a plain blue background (even in the same location).  It is always set to "show shaded relief when available," and I've tried toggling that on/off, powering the whole thing on/off, etc.  When I first bought it and had no maps on it (except the base maps it comes with) the relief didn't show up at all (just blue background) then when I loaded a state topo and the trails map from here the relief showed up...now it's gone again and nothing seems to have changed.  Is there something I'm missing??  It seems like it should be something simple...

Has anyone else had this problem?  Any suggestions? 
I'm using a Mac if that matters.....

Thanks so much for all the great help, advice and tutorials...I couldn't have even gotten this far without it.