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General Category => Using The Maps/Garmin Software => Topic started by: busman on January 09, 2011, 10:16:19 PM

Title: Screen frozen on Oregon 450
Post by: busman on January 09, 2011, 10:16:19 PM
When I power my Oregon up the screen immediately freezes at "validating update 0% complete"after the startup text.   If I repeatedly power off and on it sometimes will go to the normal home screen.  I checked the software version - I recently updated - and it now reads 3.71 beta in the "about" page.  I don't think that was what I loaded.  I tried updating again to 4.32 the latest, and I still get the frozen screen, and when I finally get it to power up it still indicates beta 3.71 software and gps software 4.48.  Anyone know what's going on?  None of these versions are what they're supposed to be.

Title: Re: Screen frozen on Oregon 450
Post by: alpine on January 10, 2011, 05:32:32 AM
I believe a call to Garmin support is in order.

I don't think the last update took, or completely finished.
Title: Re: Screen frozen on Oregon 450
Post by: busman on January 10, 2011, 01:22:39 PM
Garmin support solved the problem.  It required 2nd level support-whatever that means.  Remote desktop and Garmin loader solved it after about 20 minutes.  Garmin denies it was their web updater that caused the problem but I noticed on their Oregon wiki, others have had the same problem.  It appears web updater attempted to load x00 software update  instead of x50 which really confuses the gps.
Title: Re: Screen frozen on Oregon 450
Post by: Boyd on January 10, 2011, 02:27:59 PM
Note that it is not "their" Oregon wiki FWIW. That site is run by another person and not Garmin.
Title: Re: Screen frozen on Oregon 450
Post by: alpine on January 12, 2011, 06:00:34 AM
Boyd, are you inferring that Garmin would not admit an error on their part?

One has only to look back to the update that bricked all the Nuvi 750's to see Garmin uses it's customers as beta testers.
Title: Re: Screen frozen on Oregon 450
Post by: Boyd on January 12, 2011, 06:50:29 AM
Not inferring anything. I was just correcting the statement regarding "I noticed on their Oregon wiki". I'm assuming that you're talking about this site: http://garminoregon.wikispaces.com/

That's a great site for getting help with your Oregon. But it isn't Garmin's.